Last updated: 2026-05-17
When we get something wrong, we acknowledge it and fix it. This page describes how we handle correction requests, what counts as a correction, and where to find our public log of corrections that have been made. We treat the transparency of our corrections process as a core trust signal, not as an admission of weakness.
On this page
1. How to Report an Error
If you've spotted what looks like a factual error in any article on Health Pandora, please send us an email with the following:
- The article URL (or title)
- The specific claim or sentence you believe is incorrect (quote it if possible)
- What you think the correct information is
- A source for your correction — ideally a peer-reviewed study, official guidance, or other primary source
Send to: contact@healthpandora.com with subject line "Correction request — [article title]".
Reports without a specific source are still welcome — we will research the claim independently — but reports with a source get evaluated faster.
2. What Counts as a Correction
We treat the following as correctable issues:
- Factual errors — a study cited that doesn't say what we said it does
- Quantitative errors — wrong dosages, percentages, sample sizes, or other numerical claims
- Misrepresented research — a study mentioned in a way that overstates or distorts its findings
- Out-of-date information — a claim that was true at publication but has been superseded by newer research
- Mis-attribution — a quote or finding attributed to the wrong author, study, or institution
- Editorial mistakes — typos, dead links, or broken citations
What we do not treat as corrections:
- Disagreement with our interpretation of mixed evidence — we will respond to substantive reasoning, but reasonable interpretations of imperfect data are not "errors"
- Requests to add positive framing about a specific product or brand
- Requests to remove honest criticism
- Requests submitted by manufacturers asking us to change conclusions in their favor
3. Our Review Process
When a correction request comes in, we follow this process:
- Acknowledgement — we confirm we received the report (usually within two business days)
- Independent verification — an editor independently checks the claim against the source and any contradicting sources
- Decision — we either confirm the correction, partially update the content, or explain why we believe the original is accurate
- Update — if a correction is warranted, the article is updated, a dated change note is added to the article itself, and the correction is logged below
- Response — we reply to the reporter explaining the outcome
The full cycle typically takes five to ten business days for routine corrections. Complex cases involving disputed evidence may take longer.
4. Types of Corrections
Not all corrections are the same. We classify them as:
- Minor — typos, link fixes, formatting issues. Logged but not flagged on the article itself.
- Factual — wrong information that is replaced with correct information. Logged here and flagged with a dated change note on the article.
- Substantive — corrections that change the article's conclusion, recommendation, or central claim. Logged here, flagged prominently at the top of the article, and the original incorrect content is preserved in a "what we previously said" note for transparency.
5. Public Corrections Log
This is the running list of every factual or substantive correction made to Health Pandora content. Minor corrections (typos, link fixes) are not logged here.
If you would expect to see a correction logged here that isn't listed, please contact us — visibility of past corrections is the point of this log.
6. If You Disagree with Our Decision
If you've reported what you believe is an error and we've concluded it is not a correctable issue, we will explain why in our response. If you continue to disagree, you are welcome to send a reply outlining additional reasoning or evidence — a second editor will re-review the matter.
Our goal is accuracy, not defending past wording. If you can show us we're wrong, we want to fix it.
Related: Editorial Policy • Review Process • Contact